Terms & Conditions

Last Updated: 01 December 2025

Welcome to Chavan Brother’s Sea Food. By using our mobile application (“App”), you agree to the Terms & Conditions described below. Please read them carefully before using our services.

1. Acceptance of Terms

By downloading, accessing, or using the App, you agree to follow these Terms & Conditions as well as our Privacy Policy. If you do not agree, please do not use the App.

2. Services Provided

Chavan Brother’s Sea Food provides:

• Fresh fish
• Dry fish
• Hygienically cleaned and neatly packed seafood
• Home delivery service
• Order tracking
• QR-code-based payment option

Delivery time is generally 30–45 minutes, but may vary due to traffic, weather, or unforeseen conditions.

3. User Account

To place orders, you must create an account by providing:

• Full name
• Email address
• Phone number
• Password

You are responsible for:

• Keeping your login information secure
• Ensuring details provided are accurate and up to date
• All activity that occurs using your account

If you suspect unauthorized access, inform us immediately.

4. Ordering & Payment

4.1 Order Confirmation

Your order is confirmed only when:

• You submit it in the app
• The system provides a confirmation message
• You complete the payment (when required)

4.2 Payment

We currently use QR code–based payment only. We do not store your card, bank, or UPI information. Payment must be completed before the order is processed (unless Cash on Delivery is added in the future).

5. Pricing & Availability

Prices displayed in the App are subject to change without prior notice. Product availability may vary depending on daily stock. In case of unavailability, you may receive a notification or cancellation for that item.

6. Delivery Policy

Estimated delivery time is 30–45 minutes. Delivery may be delayed due to traffic, weather, or location distance. You must be available at the delivery address during the time of delivery. If the delivery partner is unable to contact you, the order may be cancelled.

7. Cancellation Policy

You may cancel your order before the order is packed or processed. Once the order is processed, cleaned, or packed, cancellation may not be allowed.

We reserve the right to cancel orders due to:

• Unavailable stock
• Incorrect delivery details
• Unreachable customer
• Payment issues

8. Return & Refund Policy

Due to the perishable nature of fresh and dry fish, we do not accept returns after delivery. Refunds may be provided only when:

• You receive a completely wrong item
• Product quality is not as described
• There is a packing or order mistake

Refund approval is subject to review and must be reported within 1 hour of delivery with clear photos/videos.

9. User Responsibilities

The user agrees:

• Not to misuse the App
• Not to attempt hacking or interfering with App services
• To provide accurate address and contact details
• To check order details carefully before confirming

10. Limitation of Liability

Chavan Brother’s Sea Food is not responsible for:

• Delays caused by traffic or weather
• User-provided incorrect details
• Loss arising from misuse of the App
• Third-party network or technical issues

We will always try to provide the best service, but some factors are beyond our control.

11. Changes to Terms

We may modify these Terms & Conditions at any time. Updated terms will be posted in the App. Continued use of the App means you accept the updated terms.

12. Contact Information

If you have any questions regarding these Terms, contact us at:

Chavan Brother’s Sea Food
Email: chavanbrothers407@gmail.com