We are committed to delivering fresh and dry fish quickly, safely, and hygienically to your doorstep.
1. Delivery Time
Standard delivery time: 30–45 minutes after order confirmation.
Delivery time may vary due to:
Traffic conditions
Weather
High order volume
Distance
We will try our best to deliver as fast as possible.
2. Delivery Areas
We deliver only in the areas supported within our service zone (shown in the app).
If your location is out of range, the app may restrict or cancel the order.
3. Delivery Method
All items are:
Freshly cleaned
Hygienically packed
Delivered by trained delivery partners
Special packing is used to maintain freshness until delivery.
4. Delivery Charges
Delivery charges may vary based on:
Distance
Order value
Special promotions
Any charges will be shown clearly before confirming the order.
5. Customer Availability
You must be available at:
The delivery address
The phone number you provided
If the delivery partner cannot reach you, the order may be cancelled without refund in perishable product cases.
6. Failed Delivery Situations
Delivery may fail due to:
Incorrect address
Wrong phone number
Customer unreachable
Unsafe delivery location
In such cases, refund is not guaranteed.
7. Order Tracking
You can track your order status in the app:
Order Confirmed
Being Cleaned
Packed
Out for Delivery
Delivered
8. Contact for Delivery Issues
If there is any delivery-related problem, contact us immediately:
